top of page

I was in a car accident; do I have a choice where I get my treatment?

The answer is yes. Under Alberta’s Auto Insurance Regulations, the choice of treatment provider is yours to make. At Excelsior Physio & Massage we believe that your body is your most important asset. A car can be repaired and even written off, but you only get one body for life. It is important that you take the time to get the facts about the people who are going to help you with your recovery. Just as you would research before you buy your car, you should spend the time to find the right treatment provider and even the right location for you. You should also ask your physiotherapy provider if they have an agreement with a motor vehicle insurance company and what they have agreed to.

Does Excelsior Physiohysiotherapy Has Contracts With Insurance Companies?

Nope, at Excelsior Physio & Massage our patients can rest assured that we are working only for them and that their goals are what matter most. We haven’t signed agreements with motor vehicle insurance companies because we don’t want to confuse who we are working for. You are rightfully able to choose who you see and where you go. In fact, it is likely the most important decision you will make after your accident.


Do I need a Doctor’s referral?

No. You don’t need a doctor’s referral and it is important that you begin treatment within 10 days of your accident. Injuries from motor vehicle accidents are often the most complex that a therapist may face. At Excelsior Physio & Massage we want to ensure that our patients get the experience and latest treatment options available so that they have a great chance for recovery.

What Conditions are covered under the DTPR ?


· Ligamentous Sprains (I, II, III)

· Muscular Strains (I, II, III)

· Whiplash Associated Disorder (WAD)

Injuries classified outside of the above will require you to access your Primary Health Benefits (work, school, etc.) prior to the Section B coverage maximum of $50,000.

Ligamentous Sprains (I, II, III)

Injury to the ligaments that attach one bone to another are defined as sprains.

Symptoms include:

· Pain

· Swelling

· Difficulty with movements


Muscular Strains (I, II, III)

Injury to muscles or their attachments are defined as strains.

Symptoms include:

· Pain

· Swelling

· Difficulty with movements

· Muscle spasm

Whiplash Associated Disorder (WAD)

Whiplash, also known cervical acceleration-deceleration injury is characterized by a collection of symptoms that occur following damage to the neck, usually because of a sudden and unguarded movement of the head forwards and backward or side to side. Injury to inter vertebral joints, discs, and ligaments, muscles and nerve roots contribute to the symptoms picture.

Symptoms include:

· Neck pain and/or stiffness

· Blurred vision

· Fatigue

· Dizziness

· Shoulder pain or pain between the shoulder bladed

· Pain in the arms or legs, feet and hands

· Headache

· Nausea

· Ringing in the ears

· Vertigo

· Numbness and tingling

What services does Excelsior Physiotherapy has to offer?

Being involved in a motor vehicle accident is overwhelming. Dealing with insurance companies, car rentals, and the injuries you sustained in the accident can be frustrating and stressful. At Excelsior we are here to help you get back to doing the things you love. Our Therapists have years of experience assisting and treating clients involved in motor vehicle accidents and working with their insurance companies.

At Excelsior we offer PHYSIOTHERAPY, MASSAGE & ACUPUNCTURE therapy under one roof...!

bottom of page